Frequently Asked Questions

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We are always happy to answer any of your questions.

The staff at AO Cleaning recommends you wait one to two hours before walking on carpets after we have cleaned them.  If you choose to walk on your freshly-cleaned carpet, make sure you wear clean, dry shoes, as your bare foot can transfer oils to the newly-cleaned carpet.  Also, keep in mind that wet feet or shoes can become slippery when walking from freshly-cleaned carpets to hard surfaces such as hardwood floors.


It should take four to eight hours to completely dry your freshly cleaned carpets, but carpets can dry faster with ample air circulation and moisture ventilation.  Carpet dries on the same principles as your clothes – the more air, the faster the drying time. So weather permitting, open windows, turn on ceiling fans, and use portable fans to expedite the drying process. We also use special air movers to expedite the drying process if need be.

Carpets are made to be durable against wear and tear, so vacuum your carpets as much as possible to maintain cleanliness. Did you know, your carpet is the biggest filter in your home? The Carpet and Rug Institute recommends vacuuming at least twice a week or more in heavily trafficked areas and if you have pets or kids. Vacuuming frequently can actually give your carpets long life because it prevents dirt and grime from settling deep into the fibers and between the carpet and pad, which can cause premature wear and replacement.

At AO Cleaning, we use the Truck Mounted Steam Cleaning method which allows us to deep clean your carpets with heat and steam to break down the oil, grease and dirt that makes its way into your fibers. This process also extracts as we go, so that there is a minimal amount of moisture left in your carpets, which allows for a faster drying time.

The U.S. Environmental Protection Agency (EPA) recommends that home or office occupants get their carpets professionally cleaned every six to 12 months on average.  This timeline can vary depending on how many adults, children and pets live in your home and/or the amount of office traffic. We recommend you have your high traffic areas cleaned every six months to ensure the cleanest, healthiest environment.

To keep the warranty on new carpet valid, it should be cleaned by a professional, certified cleaner like AO Cleaning every 18 months. If you read the terms and conditions on many carpet warranties, you’ll note that wet cleaning the carpet yourself – or hiring a cleaner who is not certified – may void your warranty.


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