Yea, please do the following: 

Pre-vacuum all carpet prior to arrival.

Make sure there’s a available parking in the driveway.

Walk-through with technician and point out areas of concern odors, stains, etc.

The staff at AO Cleaning recommends you wait one to two hours before walking on carpets after we have cleaned them.  If you choose to walk on your freshly-cleaned carpet, make sure you wear clean, dry shoes, as your bare foot can transfer oils to the newly-cleaned carpet.  Also, keep in mind that wet feet or shoes can become slippery when walking from freshly-cleaned carpets to hard surfaces such as hardwood floors.

It should take four to eight hours to completely dry your freshly cleaned carpets, but carpets can dry faster with ample air circulation and moisture ventilation.  Carpet dries on the same principles as your clothes – the more air, the faster the drying time. So weather permitting, open windows, turn on ceiling fans, and use portable fans to expedite the drying process. We also use special air movers to expedite the drying process if need be.

Carpets are made to be durable against wear and tear, so vacuum your carpets as much as possible to maintain cleanliness. Did you know, your carpet is the biggest filter in your home? The Carpet and Rug Institute recommends vacuuming at least twice a week or more in heavily trafficked areas and if you have pets or kids. Vacuuming frequently can actually give your carpets long life because it prevents dirt and grime from settling deep into the fibers and between the carpet and pad, which can cause premature wear and replacement.

At AO Cleaning, we use the Truck Mounted Steam Cleaning method which allows us to deep clean your carpets with heat and steam to break down the oil, grease and dirt that makes its way into your fibers. This process also extracts as we go, so that there is a minimal amount of moisture left in your carpets, which allows for a faster drying time.

The U.S. Environmental Protection Agency (EPA) recommends that home or office occupants get their carpets professionally cleaned every six to 12 months on average.  This timeline can vary depending on how many adults, children and pets live in your home and/or the amount of office traffic. We recommend you have your high traffic areas cleaned every six months to ensure the cleanest, healthiest environment.

To keep the warranty on new carpet valid, it should be cleaned by a professional, certified cleaner like AO Cleaning every 18 months. If you read the terms and conditions on many carpet warranties, you’ll note that wet cleaning the carpet yourself – or hiring a cleaner who is not certified – may void your warranty.

Step 01- We will identify potential permanent stains and spots and give you an evaluation of expected results, as well as listen to any concerns you may have.
Step 02- Fabric Test: We will then determine the fabric type so the correct cleaning solution is applied
Step 03- Pre-spray: A preconditioning agent is applied to emulsify and break soil and spots for a more thorough cleaning.
Step 04- Pre-spot: Difficult spots are pre-treated with special solutions to increase chances of removal (urine is additional charge)
Step 05- Agitation: A professional brush or a machine is used to further loosen the soil.
Step 06- Soil Extraction and Rinse: The carpet is then thoroughly rinsed using a powerful extraction cleaning system without over wetting or leaving a sticky residue behind.
Step 07- Neutralizer: Every carpet  that we clean is pH balanced after wards so that there is no sticky residue left behind. This also leaves your fibers  soft and fresh.
Step 08- Post Groom (If Needed): Your carpet  is groomed so the fibers dry faster. It also improves appearance.
Step 09- Post Cleaning Inspection: We will spend time with you to point out the cleaning results to make sure that you are completely thrilled with the job.
Step 10- Factory Scotchgard protector may be applied for additional charge

Heavy Soil: Carpet has many spots and stains, and has accumulated a lot of soil, dirt and grime. This carpet is often older and/or has been neglected and is in a high traffic area.

Medium Soil: Carpet has some spots and stains, and has some areas where there is visible dirt, even after a thorough vacuuming.

Light Soil: This carpet is in good visible condition, with minimal to no stains or spots. This carpet is typically still under warranty and needs a maintenance cleaning to retain optimal condition.